New platforms and services use sensors, AI-driven analytics and mobile-enabled payments to provide a more customized and ...

When a U.S. retail commerce system crashed on a busy Saturday in 2019, it left registers stuck in about 1,800 stores. The cause was not a cyberattack or a power outage. Instead, it was an internal ...

If there’s one thing Adam Lynch has learned after nearly 40 years of friendship and 16 years of business partnership with Mike Natenshon, it’s that his Marine Layer co-founder doesn’t take no for an ...

When nearly anything can be bought with a few taps on a screen, brick-and-mortar stores have to work harder—and smarter—to earn a visit. Retail design, and the magic of merchandising, is something ...